Keen to join a financially stable global manufacturer with a growing UK service team?
Are you a driven change manager who enjoys autonomy and the opportunity to make a real impact on the service function?
Why This Company?
With a rich history in their sector, my client has become globally recognised for their quality and expertise. The variety of technical solutions, innovative design and reliability in the market, along with their highly skilled team have contributed significantly to their continued success within the sector.
With no market competition and equipment configurations to suit most industrial needs, they have continued to secure contracts within a diverse range of manufacturing sectors including metalworking, packaging, food & beverage etc.
About The Role
As the UK Service Manager, you will be responsible for:
- Spending 2-3 days per week working from home, with the remaining time out in the field with Engineers and customers. (typically spending 1 night away from home per week)
- Supporting the sales team with preinstall meetings to discuss the feasibility of installations.
- Ensuring the planning of engineers’ visits are coordinated smoothly and effectively.
- Reviewing service reports and organising the procurement of parts with the purchasing team.
- Managing and coordinating a team of 5 Engineers across the UK who are responsible for equipment installs, repairs, fault finding and scheduled maintenance.
- Maintaining performance standards within the Service department.
- Introducing new ideas to help boost performance and morale.
- Reviewing and approving business expenses.
- Conducting regular team meetings, including annual appraisals.
- Supporting with the integration of a new digital Service Management system.
- Mentoring and coaching your team.
- Handling customer complaints relating to service engineering to a satisfactory resolution.
- Championing great customer service within the team.
- Completing new starter inductions and training.
- Ensuring delivery to service KPIs such as the utilisation of engineers, on-time servicing, time to complete installations from purchase, etc.
- Implementing processes to ensure servicing schedules are planned 2-3 months in advance.
- Taking on additional training including gaining an IOSH managing safety qualification.
- Offering input to department budgets.
- Driving a culture that strives for best practice.
- Liaising with various internal teams including production and manufacturing to ensure defects are reported.
About You
You will possess proven Service Management / Leadership experience overseeing a team of field-based service or installation engineers, ideally within a company that services the Industrial market. This could include equipment such as but not limited to Forklift Trucks, HVAC, Plant Equipment, Conveyors, ultimately anything that is utilised in warehousing or manufacturing environments.
An engineering education or previous work experience as an Engineer before moving into leadership would be highly beneficial.
Other key skills include:
- Fantastic communication, listening and teamwork skills.
- Expert planner with a high degree of organisation.
- Process-driven with the ability to lead by example.
- Great coaching and mentoring skills.
- Willingness to spend time in the field with the engineers and clients.
- Strong character with great relationship development and influencing skills.
- Ability to motivate and get the best from the team.
Interested in this role? Here’s what happens next…
Click the apply button to send us your CV. If we think you’re a great fit for this role, we’ll be in touch in the next couple of days.
Thank you for taking the time to read about this opportunity. We look forward to hearing from you,
Team Mase.
Job Ref: 153-3545
Service Manager
Location: Based in Northwest, Yorkshire, Midlands, Southeast or Southwest
Keywords: Service Manager, Service Supervisor, Service Team Leader, Field Service Manager, Field Service Engineering Manager, Service Operations Manager, UK Service Manager
